TERMS & CONDITIONS 

Arrival Policy - Please arrive on time so we can give you the full Orange Chat experience. If you arrive more than 15 minutes late, we may need to adjust your service or reschedule your appointment. If the appointment has to be cancelled due to lateness, a cancellation fee will still apply. 

 

Cancellation & No-shows - We kindly ask that any cancellations or appointment changes are made at least 48 hours before your scheduled appointment. Changes made within 48 hours of the appointment, or missed appointments will incur a cancellation fee. 

 

Consultations and Results - Every client’s hair is unique. Some colour transformation cannot be safely achieved in a single appointment, and it may take multiple visits to reach your desired brightness or final result. Hair condition, previous colour history and ongoing maintenance will play a role in the outcome. 

 

Adjustments - Your satisfaction is the most important to us. If you are unhappy with the result of your service, please contact us within 7 days of your appointment so we can review the service. Where appropriate we will be able to offer adjustments. After the 7-day period, adjustments will no longer be available. 

 

Colour Services - For your comfort and safety, a patch test is offered up to 48 hours before colour services. This is particularly recommended for new clients or those who have not had a colour service in the last six months. 

 

Colour usage - We use the VISH colour management system to accurately measure colour used during your service. This helps us reduce waste and ensures we mix the correct amount of product for your hair. In some cases, additional product may be required and may incur an additional charge. 

 

Clothing - As a colour specialist salon, we work with professional colour products that can occasionally stain fabrics. While we always take great care to protect clothing during your service, we cannot guarantee that staining will never occur. For this reason, Orange Chat cannot accept responsibility for damage to clothing, accessories and personal belongings during your appointment. We recommend wearing suitable clothing when attending colour services. 

 

Deposits - Deposits are required for hair extension appointments only and are deducted from your final bill. Deposits may be transferred to new appointment if sufficient notice is given. If cancellation terms are not met, deposits are non-refundable.