FREQUENTLY ASKED QUESTIONS
A: Deposits secure your appointment and allow us to dedicate time specifically for you. They are deducted from your final bill.
A: We require at least 48 hours’ notice. More than 48 hours: your deposit can be moved or refunded. Less than 48 hours: your deposit is retained. Missed appointments: deposit is lost
A: We’ll always try to accommodate you, but your service may need to be adjusted or rescheduled depending on timing.
A: Yes. Patch tests are required at least 48 hours before your colour appointment if you are a new client or haven’t had colour with us in the last 6 months.
A: We use a precise system that measures exactly how much colour is used for your hair. If additional product is needed (for longer, thicker hair or corrective work), this is charged fairly based on usage.
A: Hair health always comes first. Some transformations need to be done gradually to maintain the integrity of your hair and achieve the best result.
A: We recommend wearing darker clothing and avoiding delicate or high-value items. While we take every precaution, colour services can occasionally transfer.
A: We recommend avoiding expensive or delicate jewellery. Items can sometimes become loose during services, and we are not responsible for loss or damage.
A: Please let your stylist know if you have any recent or healing piercings, as this may affect your service
A: Please contact us within 14 days of your appointment. We’ll always do our best to adjust your service where appropriate.
A: We do not offer refunds on services once completed. However, we are happy to review and adjust your service if needed
A: Due to hygiene reasons, all retail product sales are final and non-refundable.
A: Online bookings are requests and are confirmed via text or email once accepted
